Make it extra special with personalisation ♡

Please enter the name or wording exactly as you would like it to appear. We recommend carefully checking all spelling before placing your order, as personalised items are created especially for you.

Thread Colour & Font
Where thread colour and font options are shown in the product images, you must select your preferred thread colour and font from the choices provided.

Please select the actual named/numbered thread colour and font option, rather than requesting a colour or font based solely on how it appears in a product photograph.

Product images may be edited or enhanced for presentation, and colours can also appear differently depending on lighting, photography and your screen settings. For this reason, TTCreations cannot guarantee an exact colour match to how a thread colour appears in a photograph or on your screen.

Likewise, please choose from the font options provided rather than requesting an exact match to lettering shown in a product photograph, as the appearance of embroidery can vary depending on the wording, size and product being personalised.

Please double-check your personalisation choices before ordering, including spelling, font and thread colour, as your item will be made according to the options you select.

Make it extra special with personalisation ♡

Please enter the name or wording exactly as you would like it to appear. We recommend carefully checking all spelling before placing your order, as personalised items are created especially for you.

Thread Colour & Font
Where thread colour and font options are shown in the product images, you must select your preferred thread colour and font from the choices provided.

Please select the actual named/numbered thread colour and font option, rather than requesting a colour or font based solely on how it appears in a product photograph.

Product images may be edited or enhanced for presentation, and colours can also appear differently depending on lighting, photography and your screen settings. For this reason, TTCreations cannot guarantee an exact colour match to how a thread colour appears in a photograph or on your screen.

Likewise, please choose from the font options provided rather than requesting an exact match to lettering shown in a product photograph, as the appearance of embroidery can vary depending on the wording, size and product being personalised.

Please double-check your personalisation choices before ordering, including spelling, font and thread colour, as your item will be made according to the options you select.

Shipping Information – TTCreations

Fast & Reliable Shipping for Your Personalised Baby Gifts

Processing Time

All our items are handmade and personalised with care. Please allow:

• 3–5 business days for personalised items to be prepared

• Non-personalised items are typically ready to dispatch within 1 business day Including Dummy Clips

Tip: During busy periods (e.g., holidays), processing may take a little longer. We’ll always keep you updated!

Delivery Options

United Kingdom:

• Standard Delivery: 2–4 business days, Untracked

• Express Delivery: 1-2 Business Days - Tracked

International:

• Unfortunately Options Are not available at the moment due to still processing. Please reach out to us and we will happily look into this based on your address.

Shipping Costs (Vary On Smaller & Larger Packages)

Smaller Parcels 

• Standard UK Up to £18 - £2.00 (2-4 Business Days)
  

• Standard UK Orders Over £18 - £3.50 (2-4 Business Days)

• Express UK Up to £18 - £2.99 (1-2 Business Days)

• Express UK Orders Over £18 - £3.99 (1-2 Business Days)

Tip: Always double-check your shipping address before completing your order to avoid delays.

Lost or Delayed Packages

While we work with reliable carriers, occasionally delays happen. If your order hasn’t arrived within the expected timeframe:

1. Check your tracking number

2. Contact our customer support at 07508995497

3. We’ll help resolve the issue as quickly as possible

Important Information

• Personalised items are made to order, so please ensure all customisation details are correct at checkout

• We are not responsible for shipping delays caused by carriers, customs, or incorrect addresses
  

Need Help?

If you have any questions about shipping, delivery times, or tracking your order, contact us:

📧 Email: [Beck2389@hotmail.com]
☎ Phone: [07508995497]

Returns & Refunds

At TTCreations, we want you to be happy with your order. If there’s a problem, please contact us so we can help. 🤍

🧵 Personalised Items

Personalised items are made especially for you and are non-refundable, non-returnable and non-exchangeable for a change of mind. This includes spelling errors or incorrect sizes, fonts, thread colours or other choices supplied by the customer, where we have fulfilled the order correctly.

Please check all details carefully before ordering.

If you need to request a change or cancellation, contact us as soon as possible. We’ll do our best to help, but cannot guarantee changes or cancellation of personalised orders.

This does not affect your rights if your item is faulty, damaged or incorrectly personalised by us.

📦 Non-Personalised Items

For non-personalised items purchased through our website, you can notify us that you wish to cancel within 14 days after delivery, without giving a reason. You then have a further 14 days to return the items.

Email beck2389@hotmail.com with your order number, if available, and details of the items you wish to return.

You may inspect items as you would in a shop. We may reduce your refund for any loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.

Please package returns securely, using the original packaging where possible. Original packaging is not a condition of exercising your cancellation rights.

Customers are responsible for return postage for change-of-mind returns. Please retain proof of posting.

💌 Faulty, Damaged or Incorrect Items

If your order arrives damaged, is faulty, is not as described or contains a mistake made by us, please email beck2389@hotmail.com.

Please include:

• Your order number or other proof of purchase
• A description of the problem
• Clear photographs, where possible

We will provide the refund, repair or replacement you are entitled to under consumer law..

💳 Refunds

For eligible change-of-mind returns, we will issue your refund within 14 days of receiving the items back or receiving evidence that you have sent them back, whichever is earlier.

Refunds will be made to the original payment method. Your payment provider may take additional time to show the funds in your account.

📮 Returning Your Order

Please email us to notify us of your cancellation or report a problem. You do not need our approval to exercise a statutory cancellation right.

We will provide the return address via reply

Include your order number or a note identifying your purchase inside the parcel.

📝 Optional Cancellation Form

You may email the following details to beck2389@hotmail.com, but you do not have to use this form:

To: TTCreations, at the postal address above
I give notice that I cancel my contract for the following goods:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature, only if submitted on paper:

🤍 Contact Us

Email: beck2389@hotmail.com
Phone: 07508 995497